At BrighterBlooms Sales, we take pride in delivering healthy, vibrant plants to gardening enthusiasts worldwide. However, we understand that sometimes you may need to return or exchange an item. Our policy is designed to be as green-thumb friendly as our plants!

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it.

Non-Returnable Items

Due to their perishable nature, we cannot accept returns on the following living plants:

  • Air Purifying House Plants
  • Fruit Trees (Apple Trees, Avocado Trees, Banana Trees)
  • Berry Bushes (Blackberry, Blueberry)
  • All other live plants and shrubs

If your plant arrives damaged or unhealthy, please see our Damaged Items section below.

Return Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number.
  2. Provide Details: Include photos of the item (if applicable) and reason for return.
  3. Receive Instructions: We’ll email you return authorization and shipping instructions within 2 business days.
  4. Ship Your Return: Pack the item securely and ship to our Chicago address (return shipping costs are the customer’s responsibility).
  5. Receive Refund: Once we receive and inspect your return, we’ll process your refund (see Refund Timeline below).

Exchange Process

To exchange an item:

  1. Follow the same steps as the return process
  2. Clearly state in your email which product you’d like to exchange for
  3. If there’s a price difference, we’ll contact you to arrange payment or refund of the difference

Damaged or Incorrect Items

If your plant arrives damaged or you received the wrong item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll typically send a replacement at no cost (subject to availability) or issue a full refund

Refund Timeline

Once your return is received and inspected:

  • Credit Card/PayPal: Refunds will be processed within 3-5 business days and may take 5-10 business days to appear on your statement
  • Original Payment Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

Return Address

BrighterBlooms Sales
2268 Pringle Drive
Chicago, US 60601

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear BrighterBlooms Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (product name)]

Attached are photos of the item(s) as requested.

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is happy to help with any return questions. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for being part of the BrighterBlooms family! We’re committed to helping your garden – and your shopping experience – flourish.