Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to gardening enthusiasts worldwide, except for certain remote areas and parts of Asia. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Content Ownership

All content on theshrubstore.com, including plant descriptions, images, and gardening advice, is the property of BrighterBlooms Sales and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Plant Descriptions

We take care to accurately describe our:

• Air Purifying House Plants
• Fruit Trees (Apple, Avocado, Banana)
• Berry Bushes (Blackberry, Blueberry)
• Ornamental Shrubs (Azalea, Boxwood)
• Landscaping Plants (Ajuga, Barberry, Bamboo)

However, natural variations in plant size, color, and growth patterns may occur. Product images are for illustrative purposes only.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You agree to provide accurate, complete purchase information
• We process orders within 1-2 business days after payment confirmation
• During peak seasons, processing may take slightly longer
• We’ll send order confirmation and shipping details via email

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or typographical errors. If an error is discovered, we’ll contact you before processing your order.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Customers are responsible for any customs duties or import taxes.

4.3 Delivery Issues

If your plants don’t arrive within the estimated timeframe or arrive damaged:

• Contact us within 48 hours of delivery
• Provide photos of damaged items and packaging
• We’ll arrange replacements or refunds as appropriate

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging. Exceptions:

• All live plants (due to their perishable nature)
• Items not in original condition

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with “Return Request” in subject
2. Include your order number and reason for return
3. We’ll provide return authorization within 2 business days
4. Ship items to: BrighterBlooms Sales, 2268 Pringle Drive, Chicago, US 60601

5.3 Refunds

Refunds will be issued to your original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Plant Care

Once plants are delivered, customers are responsible for proper care and maintenance according to our care guidelines.

6.3 Legal Compliance

Customers must comply with all local laws regarding plant importation and cultivation.

7. Limitation of Liability

BrighterBlooms Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper plant care after delivery
• Delays or failures in performance due to events beyond our control

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

9. Contact Information

For questions about these Terms:

BrighterBlooms Sales
2268 Pringle Drive
Chicago, US 60601
Email: [email protected]